Effective Date: April 01, 2025 | Last Updated: November 19, 2025

Fixaars Inc ("Fixaars," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use the Fixaars website, mobile application (iOS & Android) and any related services (collectively, the "Platform").

By accessing or using the Platform, you consent to the practices described in this Privacy Policy.

A. Information We Collect

We may collect the following categories of information:

1. Personal Information

Full name
Email address
Phone number
Home or service location address

This information is required to create and manage accounts, facilitate communication and match Users with Service Providers.

2. Payment Information

Payments are processed securely via third-party payment processors such as Stripe or PayPal.

Fixaars does not store payment card, banking or financial account numbers.

3. Usage and Device Data

Collected automatically during Platform use:

Device type, model, operating system
IP address
Browser type
Log data
Crash reports
App usage analytics (e.g., Firebase, Google Analytics)

This helps improve app performance, fix bugs and enhance user experience.

4. Location Data

With user permission, we may collect:

GPS data
Approximate or precise location

Used to match Users with nearby Service Providers and improve search results.

5. User-Generated Content

This includes:

Photos
Videos
Job descriptions
Chat messages
Uploaded documents

Used to facilitate communication and service delivery.

6. Cookies and Tracking Technologies (Web Only)

We may use:

Cookies
Pixels
Session tracking
Login preferences

These help with authentication, analytics and improving site usability.

B. How We Use Your Information

We use collected information to:

Create and manage user accounts
Connect Users with nearby Service Providers
Facilitate payments and refunds (via third-party processors)
Communicate job updates, service confirmations and support messages
Send promotional or marketing content (opt-out available)
Improve Platform performance and user experience
Prevent fraud, protect user safety and enforce Platform policies
Analyze usage data for business and product development

C. How We Share Your Information

We do not sell your personal information.

We may share information in these limited situations:

1. With Third-Party Service Providers

Such as:

Payment processors
Analytics providers
Cloud hosting services
Customer support tools

All third parties are required to maintain confidentiality.

2. Legal Requirements

We may disclose information when required by:

Law
Court order
Government request
To protect rights, safety or prevent fraud

3. Service Providers (Fixers)

When you book a service, your relevant information—such as name, location and service details—may be shared with the Provider fulfilling your request.

D. Children's Privacy

Fixaars is not intended for individuals under 18 and we do not knowingly collect personal information from minors. If discovered, such accounts will be deleted promptly.

E. Your Rights and Choices

Depending on your region, you may have the right to:

Access your personal information
Update or correct your information
Request deletion of your data
Opt out of marketing communications
Disable location sharing (through device settings)
Request a copy of the data we hold about you

To exercise your rights, contact us at support@fixaars.com.

F. Data Security

We use:

Industry-standard encryption
Secure cloud storage
Access controls
Regular security audits

However, no method of data transmission or storage is completely secure and you use the Platform at your own risk.

G. International Data Transfers

Fixaars operates globally, including in Ghana, Gambia, the United States and other countries. Your information may be transferred, stored or processed in jurisdictions with different privacy laws. By using the Platform, you consent to such transfers.

H. App Store and Google Play Disclosures

For Apple iOS Users

Apple is not responsible for:

Data collection
Legal compliance
App functionality

You must comply with the Apple Media Services Terms and Conditions.

For Google Play Users

Google is not responsible for:

App content
Data security
User interactions

You must comply with Google Play Terms of Service.

I. Third-Party Links

Our Platform may link to third-party websites or apps. We are not responsible for their privacy practices or content. Users should review their privacy policies independently.

J. Retention of Information

We retain personal data only as long as necessary for:

Account management
Legal compliance
Business operations
Security and fraud prevention

Users may request data deletion at any time.

K. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on the Platform and become effective immediately. Continued use of the Platform indicates acceptance of the updated Policy.

L. Contact Us

For questions, requests or concerns regarding this Privacy Policy:

Fixaars Inc
Email: support@fixaars.com

Locksmith

Business Inquiries

Support Number

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