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Help & Support Center
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Frequently Asked Questions
Find quick answers to the most common questions
Account & App Access
You can create an account by clicking on the "Sign Up" button on our homepage or mobile app. Fill in your details including name, email, phone number, and create a secure password.
Click on "Forgot Password" on the login page. Enter your registered email or phone number, and we'll send you a password reset link. Follow the instructions in the email to create a new password.
If you're having trouble logging in, ensure you're using the correct credentials. For verification issues, check your spam folder for the verification email. If you still can't verify, contact our support team for assistance.
Go to your account settings and select "Profile." You can update your personal information and contact details there. Make sure to save your changes.
Booking & Scheduling
Browse our service categories, select the service you need, choose a provider, pick a date and time, and confirm your booking. You'll receive a confirmation notification with the provider's details.
Go to "Bookings," select the booking you want to modify, and choose "Cancel." Please note that cancellation fees may apply depending on the timing of your cancellation.
If your booking isn't confirmed within the expected timeframe, try contacting the provider directly through the app. If you still don't receive confirmation, contact our support team for assistance.
Click on any provider's profile to view their ratings, reviews, experience, certifications, and services offered. This helps you make an informed decision before booking.
Once your booking is confirmed, you can message or call your provider directly through the app. Go to "My Bookings," select the booking, and use the "Message" or "Call" button.
Payment & Billing
Important Notice:
Fixaars does not charge, collect, process, or manage payments for services provided by service providers. Fixaars does not participate in, control, mediate, or facilitate any financial or business transactions between service providers and service seekers.
Fixaars does not charge service fees. All pricing is set and collected by the service provider.
Payments are made directly to the service provider. Fixaars does not process or manage payments.
Fixaars does not handle billing disputes. Please contact the service provider directly.
Refunds are handled only by the service provider. Fixaars does not issue refunds.
Fixaars does not guarantee prices or outcomes. All agreements are between you and the provider.
Fixaars does not collect or store payment details. All payment transactions are handled directly between you and the service provider.
Payment disputes must be resolved directly with the provider. Fixaars cannot mediate financial disputes.
Service providers are responsible for invoices and taxes. Please request these directly from your provider.
Fixaars is a connection platform only, not a payment intermediary. We facilitate connections between service seekers and providers but do not participate in financial transactions.
Service Quality & Complaints
Try contacting the provider through the app first. If they don't respond, contact our support team immediately. We'll help reschedule or find an alternative provider.
Rate your experience in the app and provide detailed feedback. You can also contact our support team to file a formal complaint. We take all complaints seriously and will investigate the matter.
After your service is completed, you'll receive a prompt to rate your experience. You can also go to "Bookings," select the completed booking, and leave a rating and review.
Yes, you can choose any available provider for your next booking. You can also save your favorite providers for easy booking in the future.
App & Communication
Ensure you have a stable internet connection. If the issue persists, try restarting the app or contacting our support team for assistance.
Check your app permissions and ensure the app has access to your microphone and phone. Update to the latest version of the app if needed. Contact support if issues continue.
Check your notification settings both in the app and your device settings. Ensure notifications are enabled for Fixaars. Also check that "Do Not Disturb" mode is off.
General Questions
Fixaars offers a wide range of services including home repairs, cleaning, plumbing, electrical work, carpentry, painting, and many more. Browse our service categories to see all available options.
Service seekers are encouraged to choose providers who have been background-checked and verified. A verified badge will be displayed on the provider's profile if they have completed the verification process.
Our customer support team is available during business hours. For urgent issues outside these hours, you can submit a support ticket and we'll respond as soon as possible.
Account & Verification
Click "Become a Provider" on our website or app. Complete the registration form with your details, upload required documents (ID, certifications), and submit your application. We'll review and notify you of your approval status.
Verification typically takes 1-3 business days. If it's been longer, contact our provider support team with your application reference number for an update.
Go to your provider dashboard, select "Profile Settings," and update your service areas, skills, or availability schedule. Changes are reflected immediately.
Check your email for a suspension notice explaining the reason. Contact our provider support team to discuss the issue and learn about the appeal process if applicable.
Job Requests & Scheduling
Check your availability settings and ensure your status is set to "Active." Also verify that your notification settings are enabled and your profile is complete with updated skills and service areas.
When you receive a booking request, review the details and click "Accept" or "Decline." If you decline, provide a brief reason. Accepted bookings are automatically added to your schedule.
Depending on the timing, you may be entitled to a cancellation fee. Late cancellations by customers are noted in their profile and may result in cancellation fees paid to you.
If you receive overlapping booking requests, decline one immediately and explain the conflict.
Payments & Earnings
Important Notice:
Fixaars does not charge, collect, process, or manage payments for services you provide. You are responsible for setting your own prices, collecting payments directly from service seekers, and managing all financial transactions. Fixaars does not participate in or facilitate payment processing between you and your clients.
No, Fixaars does not process payments. You collect payments directly from service seekers using your own payment methods.
You have complete control over your pricing. Set your rates in your provider profile based on your expertise, market rates, and service complexity.
You can accept any payment methods you choose - cash, bank transfer, mobile wallets, or digital payment platforms. Fixaars does not control or mandate payment methods.
Payment disputes must be resolved directly between you and the service seeker. Fixaars cannot mediate financial disputes as we are not involved in payment transactions.
Yes, you are responsible for issuing invoices to your clients and managing all tax obligations. Fixaars does not handle invoicing or tax reporting.
Fixaars does not charge service fees or commissions on your earnings. You keep 100% of what you charge your clients.
Fixaars is a connection platform that helps you find clients. We do not participate in your business transactions, pricing, payments, or service delivery. You operate as an independent service provider.
App & Technical Issues
Try clearing the app cache, updating to the latest version, or reinstalling the app. If the problem persists, contact technical support with details about your device and the issue.
Check your notification settings in both the app and your device. Ensure the app has permission to send notifications and that battery optimization isn't blocking notifications.
Verify that you have a stable internet connection and the app has the necessary permissions for messaging and calling. Try restarting the app or contact support if issues continue.
Ensure location services are enabled for the app and set to "Always Allow" or "While Using." Check that you have a clear GPS signal and try restarting the app if location issues persist.
Customer Interaction
Try contacting the customer through multiple channels (call, message). Wait for a reasonable time as specified in the guidelines, then report a no-show to the support team. The customer may be flagged for future bookings.
For unsafe situations, prioritize your safety first, leave the location if necessary, and contact emergency services if needed. Then immediately report the incident to Fixaars support.
Try to resolve issues professionally with the customer first. If you can't reach an agreement, contact Fixaars support to mediate. Document everything with photos and detailed notes.
General Questions
Provided services are listed to customers based on several factors including your skills, availability, location, ratings, and response time. Customers can then directly select providers they prefer.
Yes, customers can rate and review your service after each booking. Maintaining high ratings improves your visibility and helps you get more bookings. You can view your ratings in your dashboard.
You can contact support through the app's help section, by email, or by using the chat widget on our website. Provider support is available during business hours for any questions or concerns.
Still Need Help?
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